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Job Vacancies: Join Our Front of House Team - Chef, Duty Supervisor and Team Member Positions



We're looking for enthusiastic, passionate people to join our growing front-of-house team here at Gosforth Civic Theatre, with three roles currently available:



Duty Manager


The Duty Manager, reporting to the Front Of House Manager, has the responsibility of delivering excellent customer service to all customers and visitors to Gosforth Civic Theatre in a welcoming, relaxed and safe environment. They are also responsible for leading the FOH Team Members on shift, secure opening/closing of the building.


Main duties and responsibilities:


Customer Service

  • Ensure a welcoming environment for all customers, visitors and service users of Gosforth Civic Theatre.

  • Maintain safety and cleanliness.

  • Be able to use systems in place to sell tickets for upcoming events and add customers to our mailing list.

  • Prepare hot and cold refreshments to the highest standards.

  • Point of contact for any allergens related queries.

  • Liaise with the FOH Manager to be up to date of product changes and operations and communicate this to the wider team.

  • Pre-empt and actively respond to problems that arise and keep management up to date.

  • Fulfil all tasks required for the delivery of public, private and corporate events.

  • To undertake any other task when requested by a senior member of staff.

Cash Handling

  • Be fully proficient in all aspects of transactions for goods including till and pdq machines.

  • Ensure strict management of all other cash systems in use for handling petty cash and change.

  • Be aware and report of any cash irregularities to management.

  • Cash up tills at end of day, run reports and secure cash.

Building

  • Responsible for opening/closing the site at the beginning and end of trading hours.

  • To be able to prepare the service areas ready for trade and report and issues to FOH manager equipment/stock/staffing issues).

  • Report any H&S issues to senior management ASAP and react accordingly.


Including volunteers with learning disabilities

At Liberdade we work collaboratively with people with learning disabilities, all members of staff must:

  • Liaise with the FOH Manager to involve and support work placements and Liberdade Volunteers into the tasks of working in Gosforth Civic Theatre.

  • You must provide when asked the relevant information to assist us to obtain a DBS check for you.


Terms


Contract: Permanent

Hours: 20 - 40 hours per week

Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).

Salary: £11.25 per hour

Starting: Immediately

Reports to: Front of House Manager

Place of Work: Gosforth Civic Theatre, NE3 3HD

Job title: Duty Manager


 

Front of House Team Member


Front of House Team Members, reporting to the Front Of House Manager, are responsible for delivering excellent customer service to all customers and visitors to Gosforth Civic Theatre in a welcoming, relaxed and safe environment.


Main duties and responsibilities:


Customer Service

  • Ensure a welcoming environment for all customers, visitors and service users of Gosforth Civic Theatre.

  • Maintain safety and cleanliness.

  • Be able to use systems in place to sell tickets for upcoming events and add customers to our mailing list.

  • Prepare hot and cold refreshments to the highest standards.

  • Liaise with the FOH Manager and Duty Managers to be up to date of product changes and operations.

  • Pre-empt and actively respond to problems that arise and keep management up to date.

  • Fulfil all tasks required for the delivery of public, private and corporate events.

  • To undertake any other task when requested by a senior member of staff.

Cash Handling

  • Be fully proficient in all aspects of transactions for goods including till and pdq machines.

  • Ensure strict management of all other cash systems in use for handling petty cash and change.

  • Be aware and report of any cash irregularities to management.


Including volunteers with learning disabilities


At Liberdade we work collaboratively with people with learning disabilities, all members of staff must:

  • Liaise with the FOH Manager and Duty Managers to involve and support work placements and Liberdade Volunteers into the tasks of working in Gosforth Civic Theatre.

  • You must provide when asked the relevant information to assist us to obtain a DBS check for you.

Terms


This is a casual role, with hours available as and when our programme requires.


Hours: 0 - 40 hours per week

Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).

Salary: In line with National Minimum Wage

Starting: Immediately

Reports to: Front of House Manager

Place of Work: Gosforth Civic Theatre, NE3 3HD

Job title: Front of House Team Member

 

Chef


Working alongside our front-of-house team and work placement volunteers you will embrace diversity in our community and help us further on our journey to make Gosforth Civic Theatre a place for everyone.


With a focus on sourcing the best local ingredients and emphasising freshly prepared food this role is ideal for someone looking to further their cooking experience and knowledge.


You will report to our Kitchen Manager and work independently alongside our Front of House team.


Main duties
  • Prepare and serve menu items and event catering to order in a timely manner, adhering to recipes and quality standards.

  • Be responsible for the safe and efficient running of the kitchen during shift.

  • Completing all necessary paperwork throughout your shift to make sure that we always operate with best practice and line with Food Standards Agency guidelines.

  • Manage stock and complete daily orders.

Hours: 32 hours per week (four, 8-hour shifts)

Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).

Salary: £12 per hour

Starting: Immediately

Reports to: Kitchen Manager

Place of Work: Gosforth Civic Theatre, NE3 3HD

Job title: Chef


 

Apply


To apply for any of the roles above, please email a CV and cover letter to danny@gosforthcivictheatre.co.uk.


We are looking to recruit as soon as possible, so immediate starts are available. Should your application be successful, you will be invited for an interview.



 


About us

Opened in 2016, Gosforth Civic Theatre (GCT) is an independent arts venue, café bar, events space and community hub three miles north of Newcastle upon Tyne city centre. GCT programmes high-quality theatre, memorable live music events and diverse performances.


It was founded by disability arts charity Liberdade community development trust (pronounced lib-er-dar-jie). Founded in 2003, Liberdade began as an apprenticeship scheme to support and enable a group of young people with learning disabilities to set up and run their own theatre company. In 2012 the company members wanted to open a theatre where everyone was welcome, they wanted to have jobs in their theatre and to provide the opportunities they’d had for other young people, so Gosforth Civic Theatre became a reality. Now, those company members play an essential role in its governance and future direction.


GCT is a unique social enterprise; income from ticket sales, space rental, donations and food and drink sales is used to provide opportunities for young people and people with learning disabilities to train, perform, and belong, ultimately creating the world they want to live in.


2022 at Gosforth Civic Theatre in numbers:

  • We engaged 135 young people and adults with learning disabilities attended programmes delivered at GCT, at outreach activities in SEND schools and colleges, and other outreach venues. 336 sessions for people with learning disabilities were held at GCT, which averaged around 8 per week. 8 schools have been involved, and 2 students have progressed from activities in schools to our in-house youth programme.

  • There were 10,500 visits to the café by local people and other visitors.

  • 6 weekly community activities took place, totalling 158 sessions attended by 320 individuals.

  • 11,593 people attended a total of 128 gigs, performances, and private and corporate events.

  • A total of 70 organisations and individuals used GCT for performances, private and corporate events, and community activities (47 organisations, 23 individuals).

  • In total, that’s 22,618 people visiting and working with GCT and 622 events and activities taking place at the venue or delivered by us at schools.





After a £2.4m refurbishment funded by Youth Investment Fund, The National Lottery Community Fund, Arts Council England, The Wolfson Foundation, The Clothworkers Foundation, and Foyle Foundation, GCT reopens on 25 August 2023.

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