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Job Vacancy: Front of House Team Members

Updated: Sep 20, 2023

The Role

Front of House Team Members, reporting to the Front Of House Manager, have the responsibility of delivering excellent customer service to all customers and visitors to Gosforth Civic Theatre in a welcoming, relaxed and safe environment.

Main duties and responsibilities:

Customer Service

  • Ensure a welcoming environment for all customers, visitors and service users of Gosforth Civic Theatre.

  • Maintain safety and cleanliness.

  • Be able to use systems in place to sell tickets for upcoming events and add customers to our mailing list.

  • Prepare hot and cold refreshments to the highest standards.

  • Liaise with the FOH Manager and Duty Managers to be up to date of product changes and operations.

  • Pre-empt and actively respond to problems that arise and keep management up to date.

  • Fulfil all tasks required for the delivery of public, private and corporate events.

  • To undertake any other task when requested by a senior member of staff.

Cash Handling

  • Be fully proficient in all aspects of transactions for goods including till and pdq machines.

  • Ensure strict management of all other cash systems in use for handling petty cash and change.

  • Be aware and report of any cash irregularities to management.

Including volunteers with learning disabilities

At Liberdade we work collaboratively with people with learning disabilities, all members of staff must:

  • Liaise with the FOH Manager and Duty Managers to involve and support work placements and Liberdade Volunteers into the tasks of working in Gosforth Civic Theatre.

  • You must provide when asked the relevant information to assist us to obtain a DBS check for you.


This is a casual role, with hours available as and when our programme requires.

Hours: 0 - 40 hours per week

Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).

Salary: In line with National Minimum Wage

Starting: Immediately

Reports to: Front of House Manager

Place of Work: Gosforth Civic Theatre, NE3 3HD

Job title: Front of House Team Member

Related documents:

FoH Team Member Job Description
Download PDF • 4.44MB

To apply, please send a CV and cover letter to

Immediate starts available.

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