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Job Vacancy: Front of House Team Members



The Role


You’ll be part of a small team of Front of House Team Members, reporting to the General Manager. The team have responsibility for delivering excellent customer service to all customers and visitors to Gosforth Civic Theatre in a welcoming, relaxed and safe environment.


Main duties and responsibilities:

You'll work in the café serving hot and cold refreshments and support the delivery of our events, this could include setting up and working behind the bar. 

Experience working in a café and bar environment is essential.


Customer Service

  • Make all customers, visitors and service users feel welcome Gosforth Civic Theatre.

  • Confidently handle customer enquiries both in person and over the phone.

  • Maintain food safety, hygiene and cleanliness standards.

  • Prepare and deliver hot and cold refreshments to the highest standards.

  • Work as part of a team to be up to date of product and operational changes.

  • Be proactive and actively respond to problems that arise and keep the team up to date.

  • Support the team to deliver of public, private and corporate events.

  • Use our systems to sell tickets for upcoming events and add customers to our mailing list (full training given).


Cash Handling

  • Ability to use a till and pdq machines to record transactions and sales (full training given).

  • Follow strict procedures for all other cash systems in use for handling petty cash and change.

  • Be aware and report of any cash irregularities to management.


Working collaboratively with people with learning disabilities

  • Work alongside Liberdade volunteers and people on work placements who may have learning disabilities

  • You must provide when asked the relevant information to assist us to obtain a DBS check for you.


Terms

Contract: Permanent

Hours: Minimum 16 hours per week required (Shifts available weekdays, evenings and weekends).

Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).

Salary: In line with National Minimum Wage

Starting: Immediately

Reports to: General Manager

Place of Work: Gosforth Civic Theatre, NE3 3HD

Job title: Front of House Team Member


To apply, please send a CV and application form to info@gosforthcivictheatre.co.uk



Front of House Team Member 2024 - Application Form
.pdf
Download PDF • 100KB


Immediate starts available.




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