The Role
You’ll be part of a small team of Front of House Team Members, reporting to the General Manager. The team have responsibility for delivering excellent customer service to all customers and visitors to Gosforth Civic Theatre in a welcoming, relaxed and safe environment. You'll work in the café serving hot and cold refreshments and support the delivery of our events, this could include setting up and working behind the bar.
Main duties and responsibilities:
Customer Service
Make all customers, visitors and service users feel welcome Gosforth Civic Theatre.
Confidently handle customer enquiries both in person and over the phone.
Maintain food safety, hygiene and cleanliness standards.
Prepare and deliver hot and cold refreshments to the highest standards.
Work as part of a team to be up to date of product and operational changes.
Be proactive and actively respond to problems that arise and keep the team up to date.
Support the team to deliver of public, private and corporate events.
Use our systems to sell tickets for upcoming events and add customers to our mailing list (full training given).
Cash Handling
Ability to use a till and pdq machines to record transactions and sales (full training given).
Follow strict procedures for all other cash systems in use for handling petty cash and change.
Be aware and report of any cash irregularities to management.
Working collaboratively with people with learning disabilities
Work alongside Liberdade volunteers and people on work placements who may have learning disabilities
You must provide when asked the relevant information to assist us to obtain a DBS check for you.
Terms
Hours: 0 - 40 hours per week (All opening hours including Evenings and Weekends required)
Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).
Salary: In line with National Minimum Wage
Starting: Immediately
Reports to: General Manager
Place of Work: Gosforth Civic Theatre, NE3 3HD
Job title: Front of House Team Member
To apply, please send a CV and application form to info@gosforthcivictheatre.co.uk
Immediate starts available.
