Join Our Team as Duty Manager at Gosforth Civic Theatre

The Role

We're looking for an experienced Duty Manager, who has the responsibility of delivering excellent customer service to all customers and visitors to Gosforth Civic Theatre (GCT) in a welcoming, relaxed and safe environment. You must ensure standards and service are delivered to a consistently high quality, providing a first-class service to all of our customers and guests. This could be audience members, a wedding couple, a gig promoter, a visiting artist, a business conference, or a family party.

Reporting to the Venue Manager, you will work alongside two other Duty Managers demonstrate strong leadership and management of your wider team while working closely with other departments. You are also responsible for leading the FOH Team Members on shift, secure opening/closing of the building ensuring the smooth running of all events at GCT whilst on shift.

This role will require evening and weekend working, where you may be the responsible senior member of staff on site.

What Do We Need From You?

To be successful in this role, you will be passionate about providing an exceptional guest experience. It goes without saying that you will have bags of personality and a real flair for hospitality.

You will need to demonstrate the following:

• Previous experience as a duty manager or equivalent in hospitality

• Barista and Bar experience is essential

• Proven success in people leadership, training, and culture-building

• An eye for detail, a drive for excellence, and a calm approach under pressure

• A natural ability to lead by example with hands-on floor presence

• Ability to multi-task, work under pressure, and prioritise the needs of staff and other stakeholders

• Ability to effectively coach, support, develop, and mentor a winning team

• Excellent communication skills - building rapport with your team and customers alike

• Great organisational, administrative, and management skills

  
  

You will positively and creatively manage the evening and weekend operations at GCT. Work within the senior operations team to deliver and improve our offer to the community and our audiences. You will be a passionate advocate for the organisation and its mission and vision of inclusion.

Context for the Role

From our experience, if we told you the truth about why Gosforth Civic Theatre exists, you might not believe us.

GCT was founded by disability arts charity Liberdade (Lib-er-dar-jie) Community Development Trust. Liberdade began as an apprenticeship scheme that enabled a group of young people with learning disabilities to set up and run their own theatre company.

In 2012, the company members decided they wanted to open a theatre where everyone was welcome - a place where they could have jobs and create the same opportunities for other young people that they themselves had experienced. That’s how Gosforth Civic Theatre came to be.

This journey to get to where we are makes GCT unique: the UK’s only theatre founded and guided by people with learning disabilities. Combined with a governance structure that empowers and amplifies the voices of people with learning disabilities and young people, GCT is a cultural building with the potential to create real social change in its community. We think people can sense that when they visit.

We regularly welcome over 50,000 visitors annually to nearly 700 events, or to our café and bar. This success and our company members' vision enabled us to secure and successfully carry out a multimillion-pound redevelopment of the building in 2023.

At a pivotal moment in Liberdade’s history, join us to take our customer experience to the next level. You will have an important part to play, running a versatile events venue and managing a diverse staff team. As a crucial member of our senior operations team, you will be joining a growing and successful organisation.

Terms

• Contract: Permanent

• Hours: Minimum of 30 hours per week (Evenings and weekend working will be required)

• Holiday entitlement: 30 days per year plus bank holidays (pro-rated)

• Salary: £13 per hour

• Place of Work: Gosforth Civic Theatre, NE3 3HD

• Job Title: Duty Manager

  
  

How to Apply

To apply, please send a CV and completed application form to emma@gosforthcivictheatre.co.uk.

Closing date: Friday 16th January 2026.

Duty Manager - Application Form.docx

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Additional Information

We are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, including those with disabilities and from underrepresented communities.

Join us in making a difference in the community through the arts. Your role as Duty Manager will be supporting the experiences of our guests as well as our mission of inclusion and accessibility.